An ongoing (as of the time of this post) incident of OnlyFans downtime due to what the platform’s support department called “maintenance works” has creators and contributors asking pointed questions on Twitter this morning.

In response to a tweet from OnlyFans Support stating that the platform is “currently performing maintenance works onthe site and therefore expecting some site down time,” a large number of contributors are demanding more information, complaining about a lack of quality support – and wondering aloud if there’s anything other than an apology coming as compensation for the outage.

We are currently performing maintenance works on the site and are therefore expecting some site down time. We apologise for any inconvenience this may cause and will be back online shortly once these upgrades are completed.

— OnlyFans Support (@OnlyFansSupport) March 6, 2020

The most common refrain of those complaining is that if the downtime is due to maintenance, they would have appreciated hearing about that maintenance before it began, rather than hours into the service disruption it continues to cause. (As someone who once helped run a large affiliate program, I can personally attest to the fact that letting customers, advertisers, affiliates and other people affected by downtime about your maintenance plans in advance is a good prophylactic against getting flamed over service interruptions that stem from that maintenance.)

It would have been nice if you would have told us before you started this so we can let our fans know.

— Veronika_Rose (@veronika_rosexx) March 6, 2020

Would have been great to have received and email from the support team with an expected start time and stop time on this maintenance. I've seen smaller platforms at least do that.

— ɳαƚαʂԋα ʅҽαɳɳҽ (him/her/them) (@istuane) March 6, 2020

Others are questioning the explanation itself, suggesting the cause of the downtime may not be what OnlyFans Support claims it is.

“Server maintenance” is usually code for “Holy shit! The site’s down and we’re scrambling to get it back up!”

— ?Bikini Wife? (@BikiniWife) March 6, 2020

Let's also be frank: This isn't an upgrade. During upgrades, everyone is aware if there's going to be downtime. That downtime and said upgrades are announced and mitigted as much as possible.

I don't know what is going on, but this ain't no upgrade.

— Nathan Hammond (@NateHammondDGO) March 6, 2020

Another common question is whether the platform will compensate its creators for the downtime. (Historically, some sites, platforms and affiliate programs have offered such compensation to affiliates, creators or customers in response to downtime, but this is relatively rare in my experience.)

“Apologise for any inconvenience” maybe apologise with some cash because that’s what people are losing.

— untitledQueen?? (@untitledbaby21) March 6, 2020

Will creators be compensated for lost time?

— Katie (@sluttykatiex) March 6, 2020

Still others are upset by the brief explanation not being followed up with additional information, or any sort of estimate as to what “shortly” means.

Want to give ANY sort of update about what's going on?

How long is it still going to be down? Why is it down? What are you going to do about missed renewals? What are you going to do about our lost money?

How are you going to fix not interacting with YOUR customers? (hint: us)

— Queen Nina ? (@smooth_kitten) March 6, 2020

This has been really frustrating. Paying fans aren’t getting what they paid for. You take 20% of all our money, yet you leave us without a platform for over 24 hours. Our fans and our models deserve better from your platform. Please treat us like a team and give us better updates

— ??????? ღ (@thefilthyfairy) March 6, 2020

As of the time of this post, the disruption of service on OnlyFans appears to be ongoing, as are the complaints and questions. Here’s hoping it is resolved soon, or it might be a very long weekend for the platform’s creators and contributors — and for OnlyFans Support, as well.